FREQUENTLY ASKED QUESTIONS

PRODUCT INFORMATION:

A: Each device can accept different Amps. Apple devices charge using up to 2.4 Amps, while most Android and Windows devices charge using up to 2.1 Amps. This is what makes the Smart Chip Technology important. HP chargers can automatically detect what power output your device needs and automatically regulates the power flow. 
A: Micro-USB-B is the same as Micro-USB. It’s just the official name of the connector tip.
A: Lithium Polymer batteries are lighter, safer, and can hold more power than Lithium Ion batteries.
A: Qualcomm Quick Charge™ technology has changed over the past few years. Quick Charge 3.0 is the fastest charging to date. 75% faster than 2.0 and 240% faster than conventional charging.
A: A Smart Chip or Integrated Chip guarantees each device (regardless of manufacture) gets optimum power for the most efficient charging.
A: USB-C is the new standard for charging and data transfer. USB-C has a reversible tip and can transfer power or data faster than any other standard cable. USB-C is bi-directional, meaning it can send or receive power.
A: Currently, you can purchase our products through Amazon.com. 

WARRANTY:

A: No, you do not need to register your product, it is automatically under warranty.

RETURNS:

A: We are unable to issue a refund. We suggest you check the refund policy on your receipt from the store you made the original purchase.
A: Retail locations will provide you a receipt at the time of purchase that will outline their return/exchange policy for accessories. 
A: HP Products have a 1 year limited warranty. Any return is an even or upgraded exchange based on inventory. When we ship the new item to you, we cover that cost (even exchange).

1 YEAR LIMITED WARRANTY

OUR PRODUCTS

HP makes quality, durable, and reliable products. We stand behind our products for all manufacturer defects with our 1 year Limited Warranty. If your product breaks due to a manufacturer defect, simply return it to the warranty center. If we determine it has broken due to a manufacture defect, we will either fix it or replace it.

OUR COVERAGE

Our warranty covers products with a manufacturer defect. Our warranty does not cover outside influence that occurs due to standard wear and tear, misuse, neglect, or accident. For more details, click here.

WARRANTY REQUEST FORM

Please include your name, email, address, phone number, item # and description of the problem. Submit your form and someone will contact you shortly.

 

WARRANTY REQUEST